POSITION DUTIES: - Establish and maintain close working relationships with professional medical and nursing staff - Provide information to the professional staff regarding the front desk operations, appointment utilization, template/schedule management and referral management. - Resolve non-complex patient complaints and problems. - Implement solutions with approval of the department or clinic/service chief. - Communicate with patient advocates and maintains understand of existing processes for resolving patient concerns. - Maintain service statistical data including monthly service reports and bimonthly preparation of quality assurance reports. - Receive and review input and prepares reports for the service chief. - Supervise a large group of civilian and/or contract equivalent Medical Support Assistants and/or administrative support assistants. - Plan and prioritize the daily workload to ensure an orderly and expeditious flow of patients.